Terms of service
Welcome to ViralCart.
By accessing our website or purchasing products from our store, you agree to these Terms of Service.
1. ABOUT VIRALCART
ViralCart is an online retail store offering products to customers in India.
Products may be sourced, processed, and fulfilled through third-party suppliers, fulfilment partners, and logistics providers.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other product information displayed on our website are accurate.
Minor differences in colour, packaging, dimensions, appearance, or presentation may occur.
3. PRODUCT AVAILABILITY
Product availability may change without prior notice.
If an ordered product becomes unavailable before fulfilment, ViralCart may cancel the affected order and provide an applicable refund.
4. PRICES
All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.
Prices may change without prior notice.
If a pricing, product, or listing error occurs, ViralCart reserves the right to correct the error and, where appropriate, cancel the affected order and provide an applicable refund.
5. ORDERS
By placing an order, you confirm that the information provided during checkout is accurate and complete.
ViralCart may refuse or cancel an order in circumstances including:
• Product unavailability
• Pricing or listing errors
• Suspected fraudulent transactions
• Incorrect customer information
• Fulfilment limitations
• Other legitimate operational reasons
6. PAYMENTS
Orders must be paid using the payment methods made available during checkout.
Third-party payment providers may have their own terms and conditions.
7. SHIPPING
Shipping and delivery are governed by our Shipping Policy.
Delivery estimates are not guaranteed and may be affected by courier delays, weather, holidays, remote locations, incorrect delivery information, or other circumstances outside our reasonable control.
8. RETURNS, REFUNDS, AND CANCELLATIONS
Returns, refunds, and cancellations are subject to the applicable policies displayed on our website.
Customers should carefully review the applicable return and refund conditions before placing an order.
9. PERSONALIZED AND CUSTOMIZED PRODUCTS
For personalized or customized products, customers are responsible for providing accurate customization information.
This includes names, spellings, dates, messages, colours, designs, sizes, or other information requested during the ordering process.
Once processing of a customized product has started, the order generally cannot be cancelled or returned because of:
• Change of mind
• Incorrect spelling provided by the customer
• Incorrect customization information provided by the customer
• Personal preference
If a customized product is damaged, defective, incorrectly produced due to an error on our side, or materially different from what was ordered, the customer may report the issue through the customer support option available on our website.
10. INTELLECTUAL PROPERTY
The content of the ViralCart website, including logos, graphics, text, photographs, product presentation, design elements, and other materials, may be owned by or licensed to ViralCart.
Such content may not be copied, reproduced, modified, distributed, or commercially used without appropriate permission.
11. PROHIBITED USE
You agree not to use our website for:
• Unlawful purposes
• Fraudulent activities
• Unauthorized activities
• Abuse of website functionality
• Activities intended to interfere with website security or operation
• Activities that violate applicable laws or regulations
12. THIRD-PARTY SERVICES
ViralCart may use third-party services for:
• Payment processing
• Shipping
• Order fulfilment
• Analytics
• Advertising
• Website functionality
• Customer service
Third-party providers may have their own terms and privacy policies.
13. LIMITATION OF LIABILITY
To the extent permitted by applicable law, ViralCart will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, incorrect information supplied by customers, payment-provider failures, third-party service interruptions, or other external events.
Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded.
14. CHANGES TO THESE TERMS
ViralCart may update these Terms of Service from time to time.
Updated terms will be published on this page.
15. ACCEPTANCE
By using the ViralCart website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.