Refund policy

We want you to have a good shopping experience with ViralCart. This policy explains the conditions under which returns, replacements, refunds, and order cancellations may be accepted.

1. ORDER CANCELLATION

Orders may enter processing soon after they are placed. Therefore, cancellation or modification may not always be possible after an order has been confirmed.

Please carefully check the product, quantity, shipping information, and any customization details before completing your purchase.

If an order has not yet entered processing, a cancellation request may be considered where possible.

Once an order has been processed or dispatched, cancellation may no longer be possible.

2. RETURN ELIGIBILITY

A return or replacement may be considered if:

- You received a damaged product.

- You received a defective product.

- You received the wrong product.

- An item or component is missing from your order.

- The product is materially different from the product ordered.

Products must be returned in their original condition where a return is approved.

The product should be unused, unwashed, unaltered, and accompanied by its original packaging, tags, accessories, or other included components where applicable.

3. DAMAGED, DEFECTIVE, WRONG, OR MISSING PRODUCTS

Please report damaged, defective, wrong, or missing-item issues as soon as possible after delivery.

For these claims, clear photographs and an unboxing video may be required to verify the condition of the package and product at the time of delivery.

We may request additional information or evidence before approving a return, replacement, or refund.

4. PRODUCT NOT AS DESCRIBED

If you believe the product received is materially different from the product description or order placed, please report the issue promptly after delivery.

Please provide photographs or video evidence showing the issue.

The request will be reviewed before a return, replacement, or refund is approved.

5. CHANGE OF MIND

Returns are generally not accepted solely because of a change of mind or personal preference.

This may include:

- Change of preference

- Colour preference

- Style preference

- Size preference where the correct size was ordered

- Ordering the wrong product

- No longer wanting the product

Any return accepted under exceptional circumstances may be subject to applicable return shipping or other logistics costs.

6. PERSONALIZED OR CUSTOMIZED PRODUCTS

Personalized and customized products require special processing.

For products such as personalized name rakhis, customers are responsible for providing the correct spelling and customization information when placing the order.

Customized products generally cannot be cancelled, returned, or refunded because of:

- Change of mind

- Incorrect spelling provided by the customer

- Incorrect customization information provided by the customer

- Personal preference

If a personalized product is damaged, defective, incorrectly customized due to an error on our side, or materially different from what was ordered, the issue may be reviewed for a replacement or refund.

7. RETURN SHIPPING

If a return is approved because the product was damaged, defective, incorrect, or the issue was caused by an error on our side, return shipping may be arranged or reimbursed where applicable.

For customer-related reasons, such as ordering the wrong product or an approved change-of-mind request, return shipping costs may be the customer's responsibility.

8. REFUND PROCESS

If a refund is approved, the applicable refund will generally be processed through the original payment method used for the order.

The time required for the refund to appear in your account may depend on the payment provider or bank.

For Cash on Delivery orders, the refund process may require additional information or an alternative refund method where applicable.

9. PARTIAL REFUNDS

In certain circumstances, a partial refund may be offered instead of a full refund, depending on the condition of the product and the nature of the issue.

Any partial refund will be communicated before it is processed.

10. RETURN INSPECTION

Where a return is approved, the returned product may be inspected before a final refund or replacement decision is made.

If the returned product does not meet the applicable return conditions, the return or refund request may be rejected.

11. NON-RETURNABLE PRODUCTS

Unless required otherwise by applicable law, certain products may not be eligible for return because of their nature, including personalized or customized products and products that have been used, altered, damaged after delivery, or returned without required components or packaging.

12. FRAUDULENT OR ABUSIVE CLAIMS

ViralCart reserves the right to investigate suspicious, fraudulent, or repeated return and refund claims.

Where there is evidence of misuse or abuse of the return/refund process, the request may be rejected to the extent permitted by applicable law.

13. HOW TO REQUEST A RETURN OR REFUND

Please use the customer support/contact form available on the ViralCart website.

When submitting a request, provide:

- Order number

- Product name

- Description of the issue

- Clear photographs

- Unboxing video where applicable

- Any other information reasonably requested to verify the claim

Each request will be reviewed according to the circumstances of the order and the applicable return conditions.

14. REFUND ELIGIBILITY

A refund is not automatic simply because a return request is submitted.

A refund will be processed only after the request has been reviewed and approved.

15. POLICY CHANGES

ViralCart may update this Refund, Return & Cancellation Policy when necessary. Any changes will be published on this page.

By placing an order with ViralCart, you acknowledge and agree to this policy.