Shipping policy

ViralCart currently delivers products within India.

ORDER PROCESSING

Orders are generally processed and prepared for dispatch within 1–2 business days.

Orders placed on weekends or holidays may be processed on the next business day.

DELIVERY TIME

Typical delivery time is approximately 3–8 business days after dispatch.

Delivery time may vary depending on:

• Delivery location

• Courier availability

• Remote locations

• Weather conditions

• Public holidays

• High-volume periods

• Courier delays

• Other circumstances beyond our reasonable control

Delivery timelines are estimates and are not guaranteed.

SHIPPING CHARGES

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping is offered for a particular product or promotion, the applicable offer will be displayed on the website or during checkout.

ORDER TRACKING

Where tracking is available, tracking information may be provided after your order has been dispatched.

Customers can use the available tracking information to monitor the shipment status.

If tracking information has not updated for some time, please use the customer support option available on our website.

INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information during checkout.

Please carefully check your name and complete shipping address before placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, recipient unavailability, or other customer-provided information, additional shipping or return-to-origin charges may apply where applicable.

REFUSED DELIVERIES

If a dispatched order is refused without a valid reason, applicable shipping and return logistics costs may be deducted from any eligible refund.

DAMAGED PACKAGES

If a package appears visibly damaged when delivered, customers should take photographs of the package and product and report the issue through the customer support option available on our website as soon as possible.

For damaged, defective, wrong, or missing-item claims, photographs and an unboxing video may be required to verify the issue.

DELIVERY DELAYS

Although we work with fulfilment and logistics partners to deliver orders as efficiently as possible, delays may occasionally occur.

ViralCart is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather, natural events, holidays, technical issues, or incorrect delivery information.

By placing an order with ViralCart, you acknowledge and agree to this Shipping Policy.